Utility Assistance Winter Program (EAP) is a program that provides a one time credit on utilities for low-income households. It generally begins in October/November and runs through May. If a household is eligible, a designated amount will be credited to the utility bill.
EAP APPOINTMENTS ARE BOOKED THROUGH DECEMBER 2014. THIS OFFICE IS NOT CURRENTLY TAKING ANY ADDITIONAL APPOINTMENTS AT THIS TIME. WE WILL START TAKING APPOINTMENTS FOR JANUARY 2015 START ON DECEMBER 1, 2014 (7-11 a.m.)
IF YOU HAVE A DISCONNECT NOTICE OR YOUR SERVICES ARE ALREADY SHUT-OFF, YOU CAN STILL CALL FOR AN EMERGENCY APPOINTMENT. INSTRUCTIONS FOR EMERGENCY APPOINTMENTS ARE LOCATED ON THE EAP Documents Needed 2014-2015 LINK BELOW.
All applicants must
have an appointment to be seen at this office – this includes applicants who
have a disconnect notice or service is already shut off. **This office will not be taking walk-ins**
To Schedule a Regular Appointment: You must come into our office (starting October 13, 2014), Monday through Friday between the hours
of 7:00 a.m. to 11:00 a.m.
To Schedule an Emergency Appointment (to
be considered an emergency you MUST have a green disconnect notice or service
is already off (credit agreements are not considered emergencies): Starting October 31, 2014 Emergency clients must call (219) 933-3448 at 6:00 a.m.,
Monday through Friday (excluding holidays) to schedule an appointment for the
next business day. No calls will be
taken before 6:00 a.m. We only take the
first 10 eligible callers. If you are
not one of the first 10 callers, you can try again the next business day at
6:00 a.m. OR you can call the Information & Referral Hotline at 211 to see
if there is another agency available to assist you OR you can contact Nipsco
and try to make payment arrangements OR pay on your bill.
Please click the following
link for more information on this program: