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Utility Assistance Winter Program (EAP) is a program that provides a one time credit on utilities for low-income households.  It generally begins in October/November and runs through May.  If a household is eligible, a designated amount will be credited to the utility bill.

 

UPDATE:

EAP APPOINTMENTS ARE BOOKED THROUGH JANUARY 2015.  THIS OFFICE IS NOT CURRENTLY TAKING ANY ADDITIONAL APPOINTMENTS AT THIS TIME.  WE WILL START TAKING APPOINTMENTS FOR FEBRUARY 2015 STARTING ON JANUARY 5, 2015 (7-11 a.m.)

IF YOU HAVE A DISCONNECT NOTICE OR YOUR SERVICES ARE ALREADY SHUT-OFF, YOU CAN STILL CALL FOR AN EMERGENCY APPOINTMENT.  INSTRUCTIONS FOR EMERGENCY APPOINTMENTS ARE LOCATED ON THE EAP Documents Needed 2014-2015 LINK BELOW.


Application Process:

 All applicants must have an appointment to be seen at this office – this includes applicants who have a disconnect notice or service is already shut off.  **This office will not be taking walk-ins**

To Schedule a Regular Appointment:  You must come into our office (starting October 13, 2014), Monday through Friday between the hours of 7:00 a.m. to 11:00 a.m.

To Schedule an Emergency Appointment (to be considered an emergency you MUST have a green disconnect notice or service is already off (credit agreements are not considered emergencies): Starting October 31, 2014 Emergency clients must call (219) 933-3448 at 6:00 a.m., Monday through Friday (excluding holidays) to schedule an appointment for the next business day.  No calls will be taken before 6:00 a.m.  We only take the first 10 eligible callers.  If you are not one of the first 10 callers, you can try again the next business day at 6:00 a.m. OR you can call the Information & Referral Hotline at 211 to see if there is another agency available to assist you OR you can contact Nipsco and try to make payment arrangements OR pay on your bill.

Please click the following link for more information on this program:

EAP Documents Needed 2014-2015